Our Company is Built on Our Satisfied Customers
The D. Ross team understands that we are nothing without you - our satisfied customer. Our business has been built on exceptional service and superior craftsmanship for over 20 years. Take a browse at a few of the letters and reviews from our happy customers. Our good reputation has allowed us to operate a successful company by referral only.
I would like to take this opportunity to thank you for the new roof your company installed on my house at Stonepointe Ave, Barrhaven, in October 2011. Your price was by far the best obtained and your installation was completed in a friendly and professional manner. Any questions I had were answered quickly and to my satisfaction. It was a pleasure to deal with professionals. I will not hesitate to recommend your company to family and friends for their roofing requirements.
F. Byers, Barrhaven
With final completion of my new roof, I want to take this opportunity to extend my gratitude for the professionalism you exhibited throughout the roofing installation process, and most importantly your desire to fully satisfy my requirements when additional work was required. You provided excellent customer service for which I am truly grateful. I found your cost to be competitive and fair. In the end, the roof looks great and the quality of workmanship overall is excellent. Your recommendation to use the Hickory shingle was exactly what we needed and it blends nicely with the neighbours homes. I would have no hesitation to recommend your company to install new shingles on potential clients roofs because I am confident they would also be afforded the same high quality service that you extended to me. That is very important to ensure a worry-free experience and another fully satisfied customer. Thank you again for your professional service and a great roof.
Bob Proulx, Ottawa
"In August 2013 we contracted this company to install a new roof complete with Timberline shingles and all necessary upgrades to flashing and roof vents. The roofers arrived on August 29th to begin the job and started removing shingles from the upper roof. The crew had been instructed that there was a special method to installing Timberline shingles as they require a different technique (stepped installation). Late in the day Sherry arrived to inspect the job and immediately noticed that the upper roof shingles, although almost complete, had not been installed using the correct method. They immediately called us to discuss the situation and were very apologetic about the improper installation and that the roof would have to be removed and reinstalled properly. This was completed over the next couple of days. Many companies would have left the roof as it was initially installed and no one would have been the wiser; however, the warranty would have been voided should problems occur in the future. We were incredibly impressed by the integrity and commitment to having the job done properly. We would not hesitate to recommend this company to anyone needing their services as the dedication and professionalism to a job well done goes far beyond the call."
P. Mulvihill, Kanata
We were pleased with the service we got from D. Ross Roofing. Dwayne gave us a very competitive quote, and he was able to order materials and schedule our job right away. The roofing team was on time, friendly and polite, and they cleaned up. What else could you ask for?
H. Adenay, Carp
Dear Sir I observed your work on a neighbors home in spring of this year where I asked if you could quote mine. For the record you were the fourth company to do so. That night on my return there it was in my mailbox. The previous companies either did not show up when promised. And in one case forgot to change the previous clients name on the document template. I read through your quote which was fair but more so thorough with I might add brochures. I compared and called you back for a meeting which you showed up for on time and presentable. In our meeting I challenged you the integrity of your product choice and our particular needs due to the vintage of the home. You made the point of giving me a quality product at a responsible price point. On further discussion you informed me of your designer and that she had made some rough sketches of her vision of the home. You committed to have her meet with my family with her ideas. As promptly as you she showed up with a presentation and samples in hand. We were ecstatic as it very much brought together our scattered plans. We made the commitment to upgrade the shingles to an architectural design which, after seeing them installed was the only choice. Your installation happened on the date promised, the workmanship exceptional. My understanding is the shingles are demanding to install and it looks flawless. The men kept the job site clean and were friendly. In conclusion you need to hear that although we had a contractual obligation it felt entirely personable and enjoyable. I went from the house with one of worst looking roofs on the street to without compare.
Carlo DeFelice, Ottawa
"I was pleased to hire your company to do a repair job on my leaky roof. After having many setbacks with different contractors up on my roof, I finally found someone who took his time to diagnose and repair the problem in a timely and affordable fashion. He showed me pictures of the before/after. He explained the problem to me thoroughly. He also followed up with a phone call the very next day after a big rain fall. I would certainly recommend this roofing company for any job - big or small. Thanks!"
J. Leen, Kanata